How to place an exchange order?
The instructions below will show you step by step how to place a currency exchange order on the platform in three different ways. Choose the one that suits you best. You can place a currency exchange order at your own price, which will appear on the social exchange marketplace - the exchange will take place when you find the other party to the transaction (i.e. a person who wants to sell you the currency you need, at the price you have set). You can also exchange the currency immediately using the "Quick Exchange" option. Remember that you can also negotiate the exchange rate by contacting our dealers.
Placing a currency exchange order at your own price:
- After logging in to the platform, press the “Currency Exchange” button. The currency exchange marketplace is displayed. Find the currency pair on which you want to make the transaction (e.g. if you want to buy Euro for the US Dollars, click the EUR / USD tab). If you don’t see the currency pair you are interested in, click on the “More” drop-down list, select the desired pair and press the “Add” button.
- In the “Enter an exchange order” field, complete the appropriate fields.
- Choose what currency you are converting (e.g. USD) and then choose the currency you want to receive (e.g. EUR).
- Enter the amount you want to exchange (e.g. 1000). You can select the “Exchange all” option to have all funds (e.g. USD) exchanged.
- Set the rate at which you want the exchange to take place.
- If everything is correct, press the “Accept” button.
- Your order has been placed on the social exchange marketplace and will be executed when the other party to the transaction is found.
Quick exchange:
- On tha main page click the „Currency exchange” button.
- On the gray bar, find the “Quick exchange” button – click on it.
- Next to the “I want to exchange” field, select the currency you have (e.g. USD).
- Next to the “I want to obtain” field, select the currency you want to receive in the exchange process (e.g. EUR).
- Now type the amount in the proper place – either the amount you want to exchange or the amount you want to receive finally.
- Pay attention to the exchange rate highlighted in green.
- If everything is correct, click the „Accept” button. You should see the message “Order inserted”.
- Go to „My wallet” and check your balance.
Negotiating the rate with a dealer:
Remember that you can negotiate the exchange rate with our dealers, who are at your disposal from Monday to Friday from 8:00 a.m. to 6:00 p.m. (GMT+1). If you want to contact the dealer, call us on: +48 22 101 58 89